For Retailers

Retail Strategy, Solution Design and Implementation

We are passionate about providing the strategy, expertise, training and technologies that differentiate retail brands, improve customer experiences and enhance productivity & profitability. Using our proprietary Modular Clientricity Services Framework, we help omni-channel retailers identify and implement differentiated customer-centric strategies. We have the requisite knowledge and resources needed to ensure successful technical implementations and cultural adoption of Clienteling, Guided & Assisted Selling, Loyalty, Social, Mobile and CRM solutions.  Leveraging our unparalleled experience in delivering retail customer engagement solutions, Clientricity is uniquely positioned to assist retailers with an array of customer-focused initiatives, from concept through execution.


     We provide the following services to global retail organizations:


  • Omni-Channel Retail Customer Engagement Strategy
  • Retail CRM & Loyalty workshops
  • Subject matter expertise – oversight of Clienteling, Loyalty, Social, Mobile & CRM implementations
  • Mobile marketing solution roadmaps & design of consumer & enterprise mobile solutions
  • Multi-department multi-discipline requirements gathering and  RFI/RFP development
  • Identification and implementation of retail omni-channel best practices
  • Identification and application of In-store best practices for Clienteling, Loyalty and Mobile Marketing
  • Program integration of Sales activities with Marketing, Merchandising & Operations
  • Design, development and delivery of in-store retail training programs
  • Development/refinement of customer communication strategies
  • Development of retail specific use cases & functional specs for systems development
  • Customer focus groups, market testing and consumer surveys
  • Software feature/functionality technology assessments
  • Vendor selection & system implementation
  • Turn-key Clienteling, Loyalty and CRM solution design, programming and testing
  • Design in-store mobile, POS, digital display and kiosk solutions using RFID/NFC and QR codes
  • Assessment and prioritization of near-term and long-term solution roadmaps
  • Management of on-shore and outsourced software development
  • Clienteling, Loyalty, Social, Mobile and CRM technical readiness audits
  • Technical integration planning and project management
  • Recruitment and evaluation of retail subject matter experts
  • Organizational KPI development, reporting and monitoring services
  • Post-implementation organizational change management and support